Frequently Asked Questions

Why ... ?

Q

Why is there a gap around my suite entry door?

A

The gap is a Building Code requirement and must be kept clear of obstruction to allow the circulation of fresh air into your suite. So don’t install weather stripping that might inhibit the required flow of fresh air.

The corridor fresh air units continually pump fresh air into corridors. Combined with your in suite exhaust fans, the gap around the entry door allows fresh air to enter your suite from the corridor fresh air supply. This flow into your suite helps control the problem of condensation and keeps your suite free of stale air and lingering cooking odours even with the windows closed. When exterior windows are closed, this the only source of fresh air for your suite.

Not only does the supply of fresh air introduced into the corridors provide a more comfortable living atmosphere, it is also is a safety feature in the even of a fire. If there is a fire in the building, the corridor fresh air units are immediately disabled, in order that smoke does not enter the suite.

Q

Why won't the Concierge open my suite door for me when I ask?

A

For liability reasons, (WITHOUT PRIOR ARRANGEMENTS) the Concierge is not permitted to open suites for residents or anyone else who makes a verbal request, even if the Concierge knows the individual.

There can be circumstances of which the corporation and its agents are unaware, that could put other members of the suite household at risk for their personal safety and security, should another resident without a key be let into a suite. 

The Concierge will provide the phone number of a locksmith so that the resident can call to arrange for the suite to be opened. The arrangement is between the resident and the locksmith.

To make prior arrangements contact the Management Office.

Q

Why doesn't our website have a BLOG feature for resident communication?

A

The Board has considered the idea and has decided not to add a BLOG feature.

Even though the Essex website is designed for the use of Essex residents, it is open to the public.  The Board is concerned that a BLOG feature would be susceptible to SPAM and other unacceptable content that could embarrass the Essex community.

Further, the Board does not believe it is a feature valuable enough to risk that eventuality nor the time and cost of moderating the BLOG, since the current website feedback features provide an easy way for residents to ask any question of the Property Manager and the Board and receive a prompt acknowledgement and a private reply as soon as reasonably possible.

For those questions that appear to be of general interest, the question and answer will be posted to this FAQ section for viewing by all residents.

Go back to FAQ